Thank you for visiting the more for kids website. We hope that you will find a suitable product to purchase and you’ll be delighted with it. If for any reason you do need to return something, we’ve made it as simple as possible. Just return the undamaged item in its original packaging within 14 days of receiving the order and enclose the completed return form which will be enclosed with your purchase. We will give you a refund (using your original payment method) within 28 days. Please note that we will only refund postage if an incorrect product has been sent or the item is faulty. If you require a different colour or size you will need to place a new on-line order. The more for kids returns department address is – Unit 2C & D Gatwick Gate, Charlwood Road, Crawley, RH11 0TG, UK.
Whilst we do our utmost to ensure the quality of our goods meets your expectations, this is what to do if on this occasion, we’ve failed and the garment is faulty. Please contact more for kids at firstname.lastname@example.org giving your name, order number and a detailed explanation of the defect. Where possible please provide a digital photograph to help us process your query quickly. One of our Customer Service Team will be delighted to assist you. Please do not return any items unless instructed to do so.
This returns policy does not affect your statutory rights. The returned goods are your responsibility until they are delivered to our returns department. For your protection we recommend you use a delivery service that insures you for the value of goods you are returning. Please note if you are returning from outside the EU, you must complete a customs declaration indicating that the package contains ‘returned goods’. If your parcel is stopped at UK customs and a charge levied, we will refuse payment.